Cancellation
If you need to cancel your order, it needs to be done within ONE hour of placing the order, after one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 50% refund of the order total if canceled within 24 hours. Please contact us at orders@stillnovel.com if you need to cancel the order after one hour.
My product arrived damaged
Though rare, this does happen on occasion. We are here to help! Please contact us directly and provide images of the shipping label and damaged goods to support@stillnovel.com. We will reply within 24 hours and process a replacement immediately. All damaged products must be reported within 14 business days after received.
I am unhappy with my order
Our ultimate goal is that you have a positive experience and are over-the-moon happy with your purchase. If something’s amiss, please let us know within 14 business days so we can make it right! You can reach us directly at support@stillnovel.com.
Contact information:
Still Novel, Inc
427 Main Street, Suite 207
Huntington Beach, CA 92646
714-465-2106